Warranty Summary Information
Thank you for buying a JETTAJACKS BRAND CORP.™ (a.k.a. JETTAJACKS™) JACKSON BED. Your mattress has been made with the finest quality, care and craftsmanship that go into every JACKSON BED. It will provide your dog with years of support and comfort. We will stand behind our product and provide you with whatever you need, within reason, to ensure that your dog achieve the best quality of sleep possible. The mattress warranty does not apply to the covering material or what is considered normal wear (see below). JETTAJACKS™ reserves the right to repair or replace the unit without charge. Any transportation charges will be additional. The warranty applies to the original purchase only. Proof of Purchase is required. This warranty will be void if on inspection the mattress is found to be in an unsanitary condition, if the mattress has received obvious abuse or if it was not supported properly. For more details and definitions please continue reading.
Warranty Definitions
1. "Warranty": the manufacturer's assurance that certain standards will be met by the performance of the mattress a specified period of time.
2. "Limited Warranty": this indicates that the warranty provided does not extend to every possible situation. There are situations that are excluded; therefore the warranty is "limited" rather than "unlimited".
3. "Non Pro-Rated": if any problem occurs that is covered by the warranty during the term of the warranty, purchaser will not be charged for any repair made or, if necessary, any exchange of the mattress.
This Is Your JETTAJACKS™, JACKSON BED Non Pro-rated Limited Warranty
1. This warranty does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence. Failure to comply with JETTAJACKS™ care and maintenance instructions may void your warranty. - small manufacturing irregularities that do not affect the performance of the bed,
2. Comfort issues relating to the consumers (pets) preferences.
3. In addition to the other exclusions stated on this page, JACKSON BED specifically excludes from the warranty;
Your Dog getting used to your new JACKSON BED. At first, your new JACKSON BED bed may feel a little different from the bed your dog have been sleeping on. Don't worry, they’ll soon become adjusted to the extra comfort, support and benefits that only a properly configured ORTHOPEDIC JACKSON BED can provide them.
4. This warranty is void if mattress has been burned, soiled, damaged or is in an unsanitary condition.
5. This warranty is valid only for the original purchaser, and valid only for residential use. Contract and commercial usages are not covered by this warranty.
6. This warranty is void if mattress has been serviced by unauthorized persons or workshops.
7. In the event you wish to make a warranty claim, you must provide proof-of-purchase; therefore, you must retain your sales receipt and/or delivery receipt. You can email us at info@jettajacks.com for instructions on how to proceed with your warranty claim.
8. This warranty gives you specific legal rights; however, the manufacturer is not responsible for any incidental or consequential damages. Implied warranties are limited to the period of this warranty.
9. To insure that you receive the support that is built into your JACKSON BED mattress.
a. Never apply liquids of any kind to the mattress.
b. Don't jump or stand on your JACKSON BED. Misuse of this kind could cause unnecessary damage and the voiding of your warranty.
Effective Mattress Life
1. Definition: the effective life of a mattress is the period in which it is able to provide proper sleep support and comfort to its user(s).
2. How long is the effective life of your mattress? Actually, no one, not even the manufacturer of your mattress knows for certain. There are many variables (not limited to those listed below):
a. The weight of the pet.
b. How many hours the product is used.
c. The usages of the product other than for your pet sleeping.
What Can Void Your Warranty?
1. The chief cause of warranty violation is the soiling of the mattress. Blood, urine, vomit, stool or other stains void the warranty.
2. Abuse of the mattress. Children repeatedly jumping on the mattress will ultimately cause the mattress to fail in some manner.
